What currency are prices in? 

Australian Dollars

Do you ship internationally?

Frequently
Asked
Questions

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Currently orders through my website are only setup for shipping within Australia but I'm happy to do an international shipping quote for you! Please email me jennie@jennierutz.com with details of the items you'd like to order and your mailing address. If you accept the quote I will email you an invoice for online payment and send off your items once payment is received.

How long does shipping and delivery take?

Your order will be prepared and shipped within 3 days. I use Sendle for deliveries which estimates deliveries within 2-3 business days. You can expect your order to arrive within 2-6 buisness days in total.  

Do you ship to remote Australia?

Yes, please select the 'Remote Australia' shipping option at checkout. Failure to do so for shipping to a remote postal code will result in an additional payment of $13 required before your order is fulfilled. 

What's your return policy?

Returns are not accepted at this time but exchanges can be requested within 5 days of arrival by emailing jennie@jennierutz.com

What if my item arrives damaged?

If your item arrives damaged please send photos to jennie@jennierutz.com within 48 hours to make arrangements for a replacement. 

Do you do commissions?

Yes, although this isn't the focus of my business you can find out details on my About page.